Server

August 7, 2025by Elias Steadman

Overview

Servers at Miso Phat Sushi are the heart of the guest experience, delivering warm, attentive, and professional service in a fast-paced, high-energy environment. As ambassadors of our brand, servers ensure guests enjoy the freshest sushi, specialty rolls, and a welcoming atmosphere reflective of Maui’s aloha spirit.

Key Responsibilities

  • Guest Interaction: Greet guests warmly, present menus, and provide detailed descriptions of menu items, including daily specials, nigiri, sashimi, and specialty rolls like the TNT (shrimp tempura topped with ahi poke). Answer questions about ingredients, preparation methods, and dietary options (gluten-free, vegetarian, vegan).
  • Order Management: Take accurate food and beverage orders, ensuring special requests (e.g., allergies, spice levels) are communicated clearly to the sushi chefs and kitchen staff. Use POS systems to input orders efficiently.
  • Food and Beverage Service: Deliver sushi, appetizers, and beverages promptly, ensuring proper presentation and temperature. Coordinate with food runners and sushi chefs to maintain seamless service during peak hours.
  • Table Management: Monitor table rotations to optimize seating capacity and minimize wait times, especially during happy hour (3–5 PM) and busy evenings. Clear plates, replenish drinks, and anticipate guest needs.
  • Upselling and Recommendations: Suggest pairings such as sake, wine, or our signature lilikoi ice cream to enhance the dining experience and increase sales.
  • Team Collaboration: Work closely with hosts, food runners, bussers, and bartenders to ensure smooth operations. Communicate effectively with sushi chefs regarding order timing and guest preferences.
  • Cleanliness and Compliance: Maintain a clean and organized dining area, adhering to health and safety regulations. Ensure proper handling of utensils, glassware, and linens.
  • Guest Satisfaction: Handle guest inquiries, complaints, or special requests professionally, escalating to management when necessary to ensure a positive experience.

Qualifications

  • Experience: Minimum 1–2 years of serving experience in a high-volume restaurant, preferably with knowledge of sushi or Japanese cuisine.
  • Skills: Excellent communication and interpersonal skills, with the ability to multitask in a fast-paced environment. Knowledge of POS systems and basic math for handling payments.
  • Physical Requirements: Ability to stand and walk for extended periods, lift up to 25 lbs., and navigate a busy dining room.
  • Availability: Flexible availability, including evenings, weekends, and holidays, to accommodate peak dining hours (11:00 AM–9:00 PM daily).
  • Preferred: Familiarity with Maui’s dining culture, knowledge of sake or Japanese beverages, and a passion for sushi.

Compensation

  • Hourly wage + tips (competitive tip pool in a high-volume resort setting).
  • Benefits: Employee discounts, opportunities for growth within the family-owned business

About Miso Phat Sushi

Miso Phat Sushi, located at the Maui Coast Hotel in Kihei, is a family-owned restaurant celebrated for its fresh, high-quality sushi and exceptional service. With over 20 years in the restaurant business, owner Joy Steadman leads a team dedicated to creating memorable dining experiences. Our new location offers a resort-style atmosphere, daily happy hour, and a menu featuring nigiri, sashimi, specialty rolls, and lilikoi ice cream, all crafted with the freshest fish sourced daily. Join our team and be part of Maui’s premier sushi destination.

How to Apply

Please submit your resume and fill in the application form

Job Category: Front of the House
Job Type: Full Time Part Time
Job Location: Kihei

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
next
Food Runner / Busser

Copyright 2025 – Miso Phat

Equal Opportunity Employer Statement

Miso Phat Sushi is an Equal Opportunity Employer committed to fostering a diverse, equitable, and inclusive workplace in compliance with federal, state, and local laws, including Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and Hawaii Revised Statutes Chapters 368 and 378. We prohibit discrimination in employment based on protected classes such as race, sex, sexual orientation, gender identity or expression, age, religion, color, ancestry, national origin, disability, marital status, pregnancy, arrest and court record, or any other basis covered by law. In accordance with the Hawaii Employment Practices Act, which applies to employers of any size, and Maui County’s nondiscrimination policies, we ensure fair treatment in hiring, promotion, and employment conditions. Employees or applicants who believe they have experienced discrimination may file a complaint with the Hawaii Civil Rights Commission (HCRC) within 180 days or the Equal Employment Opportunity Commission (EEOC) within 300 days of the alleged violation, as outlined in work-sharing agreements between these agencies. Miso Phat Sushi is dedicated to maintaining a harassment-free workplace and provides reasonable accommodations for qualified individuals with disabilities, ensuring compliance with the Americans with Disabilities Act and state regulations. For further information or to file a complaint, contact the HCRC at (808) 984-2400, ext. 6-8636, or the EEOC at (800) 669-4000.